> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.reconcept.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I lost access to my two-step verification (authenticator). Now what?

If you have lost access to your authenticator (which generates the secret code) for your two-step verification, [please contact us](https://help.reconcept.nl/en/article/contacting-our-support-team-to356h/). We will ask you a security question and can then turn off your two-step verification.