> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.reconcept.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My account is blocked. Now what?

When you have tried to log in five times with an incorrect email address and password, your account will be blocked. If your account is blocked, an email will be sent to the email address linked to your account. With this email, you can reset your password, which will unblock your account. Then use your email address and new password to log in again.
 
Didn't receive an email? Check your spam box.