> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.reconcept.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting access issues

Are you not seeing the portfolios or assessors you expect to see? There are several ways to check if the access rights are set up correctly.
## Understanding roles and permissions
To properly check if settings are correct, it is important to know how the platform's structure works. First read our article about [Roles and Permissions in Reconcept](https://help.reconcept.nl/en/article/roles-and-permissions-in-reconcept-oti74a/) so that you understand how roles and permissions work in our platform and how they relate to each other.
## Checking as a portfolio owner
If the learner does not see the correct assessors, they can check the settings themselves in [Access Management](https://help.reconcept.nl/en/article/overview-of-access-management-s09xpw/). This overview lists everyone who currently has access to the portfolio. It is also possible to check here whether access for specific persons is actually activated.
## Checking as an assessor
If you as an assessor cannot find a portfolio on your dashboard, you can check your own permissions in [My Roles](https://help.reconcept.nl/en/article/viewing-your-roles-and-permissions-10l14c7/). Here you can see exactly which organization roles you have and which individual portfolios you have been granted access to. If a portfolio is not listed here, access has likely not yet been granted by the portfolio owner.