> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.reconcept.nl/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why can't I see a user on my dashboard?

The **user management** of the department is **not** the same as the **access** you see on your dashboard.

* In the [user management](https://help.reconcept.nl/en/article/user-management-in-an-organization-n5c3d8/) of a department, administrators see all Reconcept users who have a role in your organization. Based on this role, they can gain access to a portfolio with the associated permissions and insights belonging to that role, but this actual access is granted by the portfolio owner.
* On your [dashboard](https://help.reconcept.nl/en/article/the-dashboard-1z0oomd/) and in [My roles](https://help.reconcept.nl/en/article/viewing-your-roles-and-permissions-10l14c7/) you see the portfolios to which **you personally** have been granted access. You see all users on your dashboard who have given **you** access to the portfolio.

| Read more about [Roles and Permissions in Reconcept](https://help.reconcept.nl/en/article/roles-and-permissions-in-reconcept-oti74a/).