Why can't I add a user?
Medical users must be registered in the Dutch BIG register (if applicable). By checking the BIG numbers, we avoid confusion and keep the platform safe. You can search by 11-digit BIG numbers. These must be typed together, without spaces or dashes. You can also search by last name and/or initials, the BIG number will also be displayed. This Dutch BIG number is linked to the account, so it is important to check if the BIG number shown is correct.
Should you fail to create an account despite the above instructions, for example because the system indicates that the e-mail address is already in use, please contact support@reconcept.nl. They can create the account using the name, BIG number (if applicable), email address and a role of the user to be added, please include these details in the email.
Should you fail to create an account despite the above instructions, for example because the system indicates that the e-mail address is already in use, please contact support@reconcept.nl. They can create the account using the name, BIG number (if applicable), email address and a role of the user to be added, please include these details in the email.
Updated on: 07/04/2025
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