User management

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Log in

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The Reconcept App

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Account settings

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Portfolio settings

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• How do I add a residency supervisor?

  A supervisor can be granted more rights in Reconcept for your individual portfolio. You can add a supervisor in two ways: When you add a period (internship), you are asked to choose a supervisor. The correct rights are automatically granted during this process. If you want to give someone the rights of a supervisor, you can [expand their role](https://help.reconcept.nl/en/article/changing-previously-granted-access-2iFew readers

• Where can I log in to Reconcept?

  You can find the Reconcept environment at https://portfolio.reconcept.nl or in the mobile app.Few readers

• How do I delete my portfolio?

  You can delete your portfolio in your portfolio settings. A cooling-off period applies. Please note that this cannot be undone afterwards.Few readers

• What do I do if someone continues with another training program?

  If a portfolio owner has completed their preliminary training and is advancing to an additional training program, you must first deactivate the portfolio for the preliminary training. If the user continues with a training program that also uses Reconcept, the new portfolio can be created by the department where the userFew readers

• I have two accounts for Reconcept, how can I merge them?

  It can happen that over time you have multiple accounts for Reconcept, for example, because someone added you with a different email address than the account you previously used. Because medical professionals often change organizations, they may already have an account with Reconcept under an email address from a previous employer. If a duplicate account is unexpectedly created, please contact our support desk so they caFew readers

• Why can't an assessor view my portfolio?

  As the portfolio owner, you manage who has access to your portfolio yourself. Read more about this in the following articles: In My Roles, the assessor can see for themselves whether they have access to your portfolio. In your Access Management, you can see who has access to your portfolio and add individuals. In this general artiFew readers

• How do I add someone who already has an account?

  Users in Reconcept can have multiple roles in different organizations. It is not desirable for one person to have multiple accounts. If you try to add a user that we already recognize based on email address or BIG number, this will happen automatically. Preventing duplicate accounts Because medical professionals often change organizations, they may already have an account with Reconcept under an email address from a previous employer. To prevent duplicate accounts, it is wise to first checkFew readers

• How do I turn off notifications about billing?

  You can turn off billing notifications for yourself in your Account Settings for Notifications.Few readers

• How does the billing of portfolios work?

  Billing is based on the number of active portfolios managed by the organization. A portfolio is active immediately from the moment it is created. A portfolio is always managed by one organization. In principle, this is the organization that created the portfolio (or where the portfolio was created at launch), but the billing of a portfolio can be transferred to another organization. The number of active portfolios is determined on the last day of each month. Through User Management, you willFew readers

• Can I log in with Single Sign-On (SSO)?

  Yes, depending on your organization's settings. We offer login via Surfconext (for UMCs and educational institutions). For some organizations, a specific SSO method has been configured. You can find this option on our login page. To log in with SSO, you need to set this up once from that same location.Few readers

• My account is blocked. Now what?

  When you have tried to log in five times with an incorrect email address and password, your account will be blocked. If your account is blocked, an email will be sent to the email address linked to your account. With this email, you can reset your password, which will unblock your account. Then use your email address and new password to log in again. Didn't receive an email? Check your spam box.Few readers

• How do I add a custom skill or topic?

  Depending on the setup by your training program, you can sometimes add your own topics, such as custom EPAs, to your portfolio. | Read more in the article about Managing skills and topics in your portfolio.Few readers

• I forgot my PIN. Now what?

  If you have lost your PIN, you can still log in with your password. Once logged in, you can change your PIN under account settings. If the application is blocked by the PIN screen, first click on Log out and log in again with your password.Few readers

• What do I do when someone completes their training?

  When a learner finishes their training, they may start working as an assessor within the same organization or within another organization. Below is a description of what you as an administrator can do for both situations. The learner becomes an assessor in the same organization In this case, the portfolio must be finalized, and the role must be changed from Learner to Assessor (or similar roles, depending on your organization). Read here how to [finalize the portfolio](https://help.reconceFew readers

• Some parts of my imported portfolio are missing. Where can I find them?

  For specific user groups, we transfer the old (non-Reconcept) portfolio to Reconcept. It is possible that you cannot find all components after this import. There could be several reasons for this: The export from your old portfolio provider only includes validated/completed forms. Drafts from your old portfolio are not included in that case; you must enter them again separately in Reconcept. In consultation with your training program, we have agreed that some components will not be includedFew readers

• I forgot my password. Now what?

  If you have forgotten your password, use the Forgot Password button on the login screen. Then enter your email address and receive a link by email to set a new password. You will receive this email on your primary and your backup email address. If you no longer have access to the email addresses linked to your account and you no longer know your password, read more [here](https://help.reconFew readers

• Why do I see an error message in the app?

  We regularly release new versions of Reconcept to ensure the platform works as well as possible. You won't notice this on the website because these updates happen automatically. The app on your phone sometimes needs time to be updated to the latest version (and depending on your personal settings on your phone, this might only happen manually). When the version on your device is older than the online version, you may sometimes get an error message. If you receive such a message, it is a good ideFew readers

• Can I remove a portfolio from my dashboard?

  Yes, this is possible. If you have been granted access to a portfolio and no longer need it, you can give up your own access. You do this in the web environment by hovering over a portfolio on the dashboard with your mouse and clicking on the cross. Please note that you cannot reactivate your own access afterwards; only the portfolio owner can do that.Few readers

• Can I give an external assessor a role in my organization?

  As an administrator, you should usualy only add trusted users who have a permanent role in your organization. If you add someone, they will be findable for all learners in your organization and, depending on the personal settings of the learners, may also automatically gain access to their portfolios. It is possible to add individuals who, strictly speaking, do not work in your organization but do have a permaFew readers

• How do I get a Reconcept account?

  Reconcept does not create new user accounts after the platform launch. An administrator of your organization, for example a support staff member or an educator, can create an account for you.Few readers

• I lost access to my two-step verification (authenticator). Now what?

  If you have lost access to your authenticator (which generates the secret code) for your two-step verification, please contact us. We will ask you a security question and can then turn off your two-step verification.Few readers

• What is the difference between User Management and Access Management?

  The user management of your organization is not the same as the accessible portfolios you see on your dashboard. In the user management of an organization, you see all Reconcept users who have a role in the organization. Based on the role in the organization, they can gain access to a portfolio with the associated permissions and insights that come with the role. Access to a portfolio is in the hands of the portfolio owner. On your dashboard, you see all the portfolios tFew readers

• Can I get an assessment from someone without a Reconcept account?

  Yes, if you want a one-time assessment from someone without a Reconcept account, you can invite them by email. They can then complete the evaluation via a link they receive by email. If you have an external assessor you deal with more often, an administrator can also add this person to your organization.Few readers

• Why don't I have all the options in the app?

  Our app is tailored for short and quick use in practice. We strive to make all functions available in the app for most users, but some functionalities, such as user management, are better suited for larger screens.Few readers

• Why can't I select my internship or workplace in a form?

  If you work in an organization, you must add this workplace or internship in your portfolio before you can select it in, for example, an interview form.Few readers

• How do I add an optional skill or topic to my portfolio?

  Depending on the setup by your training program, you can sometimes add optional subjects, such as EPAs, to your portfolio. | Read more in the article about Managing skills and topics.Few readers

• Why does a user sometimes have multiple roles?

  Sometimes it happens that a user in user management has multiple roles listed behind their name. For example, Staff Member, Educator. This can occur if multiple types of portfolios are in use within your organization (department), for example, for both Internal Medicine and Pulmonology. In the system, users can have different roles for different types of portfolios. This role does not determine the type of portfolFew readers

• Why can't I see a user on my dashboard?

  The user management of the department is not the same as the access you see on your dashboard. In the user management of a department, administrators see all Reconcept users who have a role in your organization. Based on this role, they can gain access to a portfolio with the associated permissions and insights belonging to that role, but this actual access is granted by the portfolio owner. On yoFew readers

• I can no longer access my old email address. Now what?

  It may happen that you have changed employers. In that case, your email address often changes as well, and you may no longer be able to access your old email address. In this case, you can still log in to Reconcept with your old email address or your backup email address and password. You can then change your email address via account settings. If you have forgotten your password but do have a backup email address (oftFew readers

• How do I add an internship, elective internship or differentiation?

  You can add periods to your portfolio yourself. | Read more in the article about Adding periods.Few readers

• When is the reference date for billing?

  The reference date is always the last day of the month. The next reference date can always be found by going to the Active portfolios overview via User Management.Few readers