Troubleshooting contributor issues

Are you not seeing the portfolios or contributors you expect to see? There are several ways to check if the contributor rights are set up correctly.

Understanding roles and permissions

To properly check if settings are correct, it is important to know how the platform's structure works. First read our article about Roles and Permissions in Reconcept so that you understand how roles and permissions work in our platform and how they relate to each other.

Checking as a portfolio owner

If the learner does not see the correct contributors, they can check the settings themselves in Manage contributors. This overview lists everyone who currently has been added as a contributor to the portfolio. It is also possible to check here whether contributor rights for specific persons are actually activated.

Checking as an assessor

If you as an assessor cannot find a portfolio on your dashboard, you can check your own permissions in My Roles. Here you can see exactly which organization roles you have and which individual portfolios you have been added to as a contributor. If a portfolio is not listed here, you have likely not yet been added as a contributor by the portfolio owner.

Updated on: 08/10/2026